Information we collect
We collect information you provide directly, such as your name, email address, phone number, hospital or organisation details, and messages sent through our forms or support channels.
When you use the platform, we may also collect basic technical and usage information needed to operate, secure, and improve the service.
How we use information
We use information to respond to enquiries, provide and support Healthweb, maintain account access, communicate service updates, and protect the platform from misuse.
We do not sell personal information.
Analytics and error monitoring
Our public website may use Microsoft Clarity to understand how visitors use pages through aggregated interaction data, heatmaps, and session recordings. Clarity masks sensitive content by default, but visitors should avoid entering confidential information into public-site forms unless requested.
We may use Sentry to receive technical error reports and performance information so we can diagnose failures and improve reliability. We do not enable Sentry default personally identifiable information collection.
Hospital content and public information
Healthweb is designed to publish information that hospitals choose to make public. Hospital teams are responsible for ensuring the content they publish is accurate, appropriate, and authorised for public release.
Sharing and service providers
We may share information with trusted providers that help us run the service, such as hosting, authentication, email, and analytics providers. They may only use the information to provide services on our behalf or where required by law.
Security and retention
We use reasonable administrative and technical safeguards to protect information. We retain it only for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.
Your choices
You can ask to access, correct, or delete personal information we hold about you, subject to applicable legal and operational requirements. Contact us using the details below to make a request.
Changes to this policy
We may update this policy as our service or legal obligations change. We will post the revised version here and update the date above.